You can order directly from our official website at deeptidepro.com.

Add your items to the cart and follow the checkout process to confirm your payment and shipping details.

For bulk or customized commercial orders, please contact us at info@deeptidepro.com.

All available payment options are displayed during checkout.

We accept major credit and debit cards, PayPal, and Shopify’s secure payment methods.

For large commercial orders, please email us to discuss alternative arrangements.

If your order has not yet shipped, please reach out to our support team as soon as possible.

Once a shipment has been dispatched, cancellations will follow our standard return and refund policy.

At this time, we only deliver within the 48 contiguous U.S. states and are unable to ship to Alaska, Hawaii, or other U.S. territories.

Orders are typically processed and shipped within 3–5 business days, and delivery usually takes 10–15 business days depending on warehouse location and carrier schedule.

Yes. Deeptide offers free standard shipping for all products shipped from our U.S. local warehouse.

Additional fees may apply for remote or special delivery locations.

Once your order is shipped, you’ll receive a shipping confirmation email containing your tracking link.

You can click the link in the email to follow real-time updates from the carrier.

All Deeptide refrigeration units include a 5-year compressor warranty and a 2-year parts warranty.

For full details, please visit our Warranty Policy page.

Please email our service team at info@deeptidepro.com with your order number, product serial number, and a short description of the issue.

We will assist you according to our warranty terms.

We can assist you with obtaining genuine replacement parts when needed.

Please contact our customer service team to confirm availability for your model.

Most Deeptide commercial refrigeration products are ETL certified and comply with U.S. Department of Energy (DOE) efficiency standards.

Please refer to each product page for specific certification details.

Our refrigeration products use environmentally friendly R290/R600 refrigerant, known for its high efficiency and low environmental impact.

Each unit includes a user manual or installation guide.

Please follow the instructions provided in the manual for best performance and safety.

If you need another copy, contact us and we can provide a digital version.

First, ensure the unit is properly connected to a dedicated power source and not overloaded with stored items.

Check that air vents are clear and doors are sealed correctly.

If the problem persists, please contact our support team for assistance.

We provide basic installation and operation guidance with every product.

For commercial kitchen installations, we recommend using a licensed technician for best results.

You can reach us anytime via the Contact Page or by emailing info@deeptidepro.com.

We’ll get back to you as quickly as possible during business hours.

If your question isn’t listed here, please visit our Contact Page or review our detailed Shipping Policy and Warranty Policy pages for more information.

Deeptide — Professional Commercial Refrigeration for Foodservice Excellence.