Contact Us

Deeptidepro — Supporting Your Business with Reliable Service

We’re here to help you with product inquiries, orders, technical support, and after-sales service.

Customer Service

Phone: +1 (646) 612-6635
Email: info@deeptidepro.com
Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST) (Please Note: Outside of these hours, please leave a voicemail or email us. We strictly adhere to Eastern Standard Time.)
Response Time: We aim to reply to all emails within 12-24 hours.

📍 Our Locations

🇺🇸 West Coast Fulfillment Center (Returns & Logistics) 14225 Telephone Ave., Unit C Chino, CA 91710 (Logistics Facility Only - No Showroom)

🇺🇸 East Coast Fulfillment Center (Logistics Hub) 295 Thomas McGovern Drive Jersey City, NJ 07305

🇨🇳 Global Administrative Headquarters Units 1-101, Building 9, Huihe Community, Tongji Street Jimo District, Qingdao City, Shandong Province, China

Our email：info@deeptidepro.com

Frequently Asked Questions

Do you offer free shipping?

Yes. We offer free standard shipping within the continental United States. Additional services (such as liftgate or scheduled delivery) may vary by carrier.

How long does delivery take?

Most orders leave our U.S. warehouse within 3–5 business days.

Transit time is typically 10–15 business days, depending on carrier routes and your delivery location.

What certifications do your products have?

Our major commercial models are ETL listed and comply with applicable DOE/NSF standards.

Certification details and spec sheets are provided on each product page.

What warranty do you offer?

All equipment sold by Deeptide includes a 5-year compressor warranty and a 2-year parts warranty.

For full coverage details, please refer to our Warranty Policy.

Do you accept returns?

Yes. Eligible returns must meet the conditions outlined in our Return Policy.

Please review the policy or contact us before sending any item back.

Which payment methods do you accept?

We accept major credit cards and secure online payment options available at checkout.

How can I contact customer support?

You can reach us anytime through our support email or contact form.
We also offer live chat on our website for quick assistance.

Contact Us

Frequently Asked Questions

Service Hours: Monday-Friday, 9:00 AM-5:00 PM(EST)

Email：info@deeptidepro.com

Global Headquarters & Administrative Office: Units 1-101, Building 9, Huihe Community, Tongji Street, Jimo District, Qingdao City, Shandong Province

Customer Service:+1（646）612-6635