Contact Us

Deeptide — Supporting Your Business with Reliable Service

We’re here to help you with product inquiries, orders, and after-sales support. Our team will reply to your email within 12 hours.
Email: info@deeptidepro.com

Address: Units 1-101, Building 9, Huihe Community, Tongji Street, Jimo District, Qingdao City, Shandong Province

Mobile Number: +86 18863994685

Tips:

When contacting us, please include your order number for faster assistance.
For warranty or service requests, attach clear photos or videos to help us verify your issue quickly.

Our email：info@deeptidepro.com

Frequently Asked Questions

Do you offer free shipping & when will my order arrive?

Yes—free standard shipping from our U.S. local warehouse within the continental U.S. Most orders ship in 3–5 business days and arrive in 10–15 business days.

Are your units certified for commercial use?

Major models are ETL listed and meet NSF/DOE requirements; see each product page for certifications and spec sheets.

What is the warranty?

5-year compressor and 2-year parts, with professional technical support. See Warranty for full terms.

Which refrigerant do your models use?

Most models use R290 (some back-bar/beverage units use R600a). Check the product specs for the exact refrigerant.

Will it fit and install correctly?

Check the dimensions, doorway/clearance, voltage/plug type, and ventilation space on the spec sheet before ordering.

Contact Us

Frequently Asked Questions

Service Hours: Monday-Friday, 9:00 AM-6:00 PM(EST)

Email：info@deeptidepro.com

Address: Units 1-101, Building 9, Huihe Community, Tongji Street, Jimo District, Qingdao City, Shandong Province

Mobile Number: +86 18863994685